Main/resources/[Developer]/[Max]/ticketpanel_qb/server/sv_main.lua

local QBCore = exports['qb-core']:GetCoreObject()
local activeTickets = {}

function CreateTicket(playerId, reason)
    local uniqueId = generateRandomNumber(16)
    local playerPed = GetPlayerPed(playerId)
    local playerCoords = playerPed and GetEntityCoords(playerPed) or vector3(0, 0, 0)
    local playerName = GetPlayerName(playerId) or 'Unknown'
    local time = os.date('%H:%M')

    local ticketContent = {
        uniqueId = uniqueId,
        claimedBy = Translation['ticket_open'],
        reason = reason,
        time = time,
        playerId = playerId,
        playerName = playerName,
        playerCoords = playerCoords,
    }
    
    activeTickets[uniqueId] = ticketContent

    local players = QBCore.Functions.GetPlayers()
    for _, id in pairs(players) do
        local Player = QBCore.Functions.GetPlayer(tonumber(id))
        if Player and (QBCore.Functions.HasPermission(tonumber(id), 'admin') or QBCore.Functions.HasPermission(tonumber(id), 'god')) then 
            TriggerClientEvent('rlo_ticketpanel:client:syncRequest', tonumber(id), activeTickets, uniqueId)
        end
    end
end

QBCore.Functions.CreateCallback('rlo_ticketpanel:callback:getTargetCoords', function(source, cb, playerId)
    local targetPlayer = QBCore.Functions.GetPlayer(tonumber(playerId))
    if targetPlayer then
        local targetPed = GetPlayerPed(tonumber(playerId))
        local playerCoords = GetEntityCoords(targetPed)
        cb(playerCoords)
    else
        cb(vector3(0, 0, 0))
    end
end)

QBCore.Functions.CreateCallback('rlo_ticketpanel:callback:isAdmin', function(source, cb)
    if QBCore.Functions.HasPermission(source, 'admin') or QBCore.Functions.HasPermission(source, 'god') then
        print("^2Player " .. GetPlayerName(source) .. " is recognized as admin^7")
        cb(true)
    else
        print("^1Player " .. GetPlayerName(source) .. " is NOT recognized as admin^7")
        cb(false)
    end
end)

RegisterCommand(Config.TicketCommand or 'support', function(source, args)
    local Player = QBCore.Functions.GetPlayer(source)
    if not Player then return end

    local message = table.concat(args, ' '):match("^%s*(.-)%s*$") or ""
    
    if Config.RequiresReason and message == "" then
        TriggerClientEvent('rlo_ticketpanel:client:showNotification', source, Translation['requires_reason'])
        return
    end
    
    TriggerClientEvent('rlo_ticketpanel:client:showNotification', source, Translation['ticket_created'])
    CreateTicket(source, message ~= '' and message or Translation['no_message_provided'])
    SendWebhook(source, message)
end, false)

RegisterNetEvent('rlo_ticketpanel:server:syncDelete', function(uniqueId)
    for id, ticketContent in pairs(activeTickets) do
        if ticketContent.uniqueId == uniqueId then 
            activeTickets[id] = nil
        end
    end
    
    local players = QBCore.Functions.GetPlayers()
    for _, id in pairs(players) do
        local Player = QBCore.Functions.GetPlayer(tonumber(id))
        if Player and (QBCore.Functions.HasPermission(tonumber(id), 'admin') or QBCore.Functions.HasPermission(tonumber(id), 'god')) then 
            TriggerClientEvent('rlo_ticketpanel:client:syncDelete', tonumber(id), uniqueId)
        end
    end
end)

RegisterNetEvent('rlo_ticketpanel:server:syncState', function(ticketContent)
    local adminPlayer = QBCore.Functions.GetPlayer(source)
    local adminName = adminPlayer.PlayerData.charinfo.firstname .. ' ' .. adminPlayer.PlayerData.charinfo.lastname
    local packedTicket = nil

    for id, requestContent in pairs(activeTickets) do
        if requestContent.uniqueId == ticketContent.uniqueId then 
            activeTickets[id].claimedBy = adminName
            packedTicket = activeTickets[id]
        end
    end
    
    local players = QBCore.Functions.GetPlayers()
    for _, id in pairs(players) do
        local Player = QBCore.Functions.GetPlayer(tonumber(id))
        if Player and (QBCore.Functions.HasPermission(tonumber(id), 'admin') or QBCore.Functions.HasPermission(tonumber(id), 'god')) then 
            TriggerClientEvent('rlo_ticketpanel:client:syncState', tonumber(id), packedTicket)
        end
    end
end)

-- QBCore player loaded event
RegisterNetEvent('QBCore:Server:PlayerLoaded', function(Player)
    local src = Player.PlayerData.source
    
    if QBCore.Functions.HasPermission(src, 'admin') or QBCore.Functions.HasPermission(src, 'god') then
        TriggerClientEvent('rlo_ticketpanel:client:syncOnJoin', src, activeTickets)
    end
end)